Terms and Conditions

Last updated: July 2026 · Version 1.0

This page is an English translation provided for convenience. In case of any discrepancy, the Portuguese version prevails.

1. Identification of the service provider

Pursuant to Article 10.º of Decreto-Lei n.º 7/2004, of 7 January (the Portuguese E-Commerce Law), the service provider's details are set out below:

Information on electronic contracting (Art. 28.º of DL 7/2004): the language of the contract is Portuguese. Steps up to the conclusion of the contract: (1) the client contacts us describing the project (WhatsApp, telephone or form); (2) a site visit, in person or by video; (3) presentation of a fixed written quote, divided into stages; (4) express acceptance by the client. Before accepting, you may review and correct all the details you have provided; after acceptance, contact us by WhatsApp, email or telephone to correct any error.

2. Scope and nature of the services

ApartFix, operated by Regular & Integral, Lda, provides renovation and refurbishment services for apartments, offices, commercial premises and restaurant establishments, in Greater Lisbon (including Cascais and Sintra), in the district of Setúbal and in the Oeste region. For addresses outside this area, contact us to confirm availability.

The works are carried out under the coordination of a single ApartFix project manager, using specialised subcontracted teams by trade (electrical work, plumbing, painting, finishes). The works are carried out by entities holding the qualifying title required by law for the value and nature of each project, issued by IMPIC (Contractor Certificate or Alvará licence, as applicable, under Lei 41/2015 and Portaria 212/2022).

3. Formation of the contract and quotation process

The quote is always presented in writing, with a fixed price divided into stages, before any work begins. The contract is validly concluded at the moment of the client's express acceptance of the quote, in writing (email, WhatsApp or signature). The accepted amount is final for the scope of work described; any change to the scope is communicated to and confirmed with the client in writing before proceeding, and is never charged without prior notice.

Works that require authorisation from the condominium owners' assembly (because they affect the facade, structural elements or common infrastructure, under Article 1425.º of the Código Civil, the Portuguese Civil Code) are conditional on the client obtaining that authorisation; ApartFix can assist in preparing the request, but the outcome of the assembly's vote remains outside ApartFix's control.

4. Payment by verified stages

Payment is divided into project stages (e.g. demolition, infrastructure, finishes), as defined in the quote. Each stage is confirmed by the client through a signed checklist before the corresponding payment falls due; no stage is certified by the site team on its own. Full advance payment of the total project amount is not required.

Payment methods: bank transfer, MB Way or Multibanco. Under Article 63.º-E of the Lei Geral Tributária (the Portuguese General Tax Law), cash payments are not accepted for amounts above €3,000 and, in the case of invoices issued by a taxable person with organised accounting, as is the case of ApartFix, the limit for payment in cash is €1,000.

5. Right of withdrawal (contracts concluded at a distance or off-premises)

Under Decreto-Lei n.º 24/2014, of 14 February (which transposes Directive 2011/83/EU), when the contract is concluded at a distance (e.g. by WhatsApp, email or form, without the simultaneous physical presence of the parties), the consumer has the right to withdraw from the contract within 14 days of its conclusion, without needing to give any reason and without additional costs. You must notify ApartFix, before the deadline expires, by an unequivocal statement sent to geral@apartfix.pt or by registered letter to the registered office.

If the consumer expressly requests that the works begin before the 14-day period expires, the consumer acknowledges that the right of withdrawal is lost once the works are fully completed. Where the works are only partially performed, the consumer pays the amount proportional to the part performed, corresponding to the confirmed stages.

General exception: this right applies exclusively to consumers (natural persons acting outside their professional activity); contracts with companies, condominiums or other non-consumers do not benefit from this regime.

6. Warranties

6.1 Legal warranty for works on real estate

Under Article 1225.º of the Código Civil, the contractor is liable for defects in the works for a period of 5 years from delivery, and the client must report the defect within 1 year of detecting it. This is the legal warranty applicable to the works contract (empreitada, Articles 1207.º to 1230.º of the Código Civil), the regime governing the relationship between ApartFix and the client.

6.2 Goods/materials supplied within the works

Some materials and equipment supplied and installed within the works may be subject, as regards their conformity, to the regime of Decreto-Lei n.º 84/2021 (which transposes Directive 2019/771/EU), under its Article 3.º, point (b); the core obligation to perform the works itself remains subject to the works-contract regime described above.

6.3 Exclusions

The warranties do not cover damage resulting from improper use, intervention by unauthorised third parties after delivery, normal wear and tear, or structural alterations not disclosed by the client before the works began. To invoke the warranty, contact geral@apartfix.pt or +351 935 104 020, stating the delivery date, the quote number and a description of the problem.

7. Licensing of works

Works altering the interior of a building or an autonomous fraction are exempt from a licence and from prior notification where they do not involve exterior changes affecting the physical or aesthetic characteristics of the building, in particular its height, facades or roofs, and where they do not affect its structural stability. Where stability is affected, the exemption still applies provided the works are accompanied by a structural design and a statement of responsibility from a qualified technician, and by a seismic reinforcement design where the law requires one — article 6(1)(b) of the legal regime for urban development and construction, RJUE (Decreto-Lei n.º 555/99, as amended and republished, with effect from 3 August 2026, by Decreto-Lei n.º 108/2026).

That exemption does not cover listed buildings, buildings undergoing listing, or buildings within listed groups or sites: article 4(2)(d) subjects works on those to a licence. For buildings inside a protection zone around a listed building, the same rule covers construction, extension, exterior alteration and demolition, not works confined to the interior. Conservation works on listed buildings may still be exempt, subject to a favourable opinion from the competent cultural heritage authority (article 6(1)(k)). A significant share of the older housing stock in Lisbon's historic districts is listed or sits within a listed group.

Even where the works are exempt, article 80-A(1) requires the municipality to be informed of the intention to start work up to five days beforehand, naming who will carry it out. Only conservation works falling exclusively inside the building or fraction are excused from that notice (article 80-A(3)).

Works involving structural, facade or use alterations may require prior notification or a municipal licence. ApartFix establishes which case applies to your project and informs you before quoting.

8. Civil liability

Regular & Integral, Lda is liable for damage caused by defects in its services, under Articles 798.º et seq. of the Código Civil and consumer protection legislation. The following are excluded from liability: damage due to the client's failure to comply with the obligations set out in Clause 9, damage due to force majeure, and loss of profit or indirect damage, except in cases of intent or gross negligence. The maximum aggregate liability for damage arising from a single contract is limited to the total amount paid by the client under that contract, except in cases of intent, gross negligence or breach of fundamental consumer rights, under Article 18.º of Decreto-Lei n.º 446/85 (the standard contract terms regime).

9. Client obligations

The client undertakes to: ensure access to the site on the agreed dates and times; obtain the necessary condominium authorisations before the start of any works that require them (see Clause 3); disclose in advance any previous interventions in the property of which the client is aware; confirm each stage through the agreed checklist, within a reasonable time, so as not to delay the schedule; and report without undue delay any anomaly detected after delivery.

10. Personal data protection

The processing of personal data in the context of ApartFix services is carried out in accordance with the GDPR and Lei n.º 58/2019 (the Portuguese GDPR implementation law). For full information, see the Privacy Policy.

11. Intellectual property

All website content (texts, images, logo, code) is the property of Regular & Integral, Lda or its licensors, protected by the Código do Direito de Autor e dos Direitos Conexos (the Portuguese Copyright and Related Rights Code). Reproduction or reuse without prior authorisation is prohibited, except for normal browsing use.

12. Alternative dispute resolution (ADR)

Under Lei n.º 144/2015, of 8 September, in the event of a consumer dispute, the consumer may turn to accredited alternative dispute resolution entities, namely:

• CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (National Centre for Consumer Dispute Information and Arbitration, national competence): www.cniacc.pt.
• CACCL, Centro de Arbitragem de Conflitos de Consumo de Lisboa (Lisbon Consumer Dispute Arbitration Centre, Lisbon Metropolitan Area): www.centroarbitragemlisboa.pt.

Recourse to these entities is voluntary and does not prejudice access to the judicial courts. The consumer may also file a complaint through the electronic Complaints Book (Livro de Reclamações): www.livroreclamacoes.pt.

13. Applicable law and jurisdiction

These terms are governed by Portuguese law. For contracts with consumers, the general rules on territorial jurisdiction apply; under Article 19.º, point (g), of Decreto-Lei n.º 446/85, any jurisdiction clause that entails serious inconvenience for the consumer without our interests justifying it is prohibited. For contracts with companies (B2B), the parties elect the courts of the judicial district of Lisbon, to the exclusion of any other jurisdiction.

14. Changes

Regular & Integral, Lda may update these terms; the version in force is always the one published on this page, without prejudice to contracts already concluded. Materially significant changes will be communicated via a prominent notice on the website.

15. Contact

📧 geral@apartfix.pt · 📞 +351 935 104 020 · 🏢 Regular & Integral, Lda · NIF 515 988 561 · Lisboa, Portugal